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Press Release / Industry / Contact Center Analytics Market Opportunities, Challenges and Growth Factors 2023

Contact Center Analytics Market Opportunities, Challenges and Growth Factors 2023

By Akash Sangshetti on March 16 2018 | 40 Views

Market Research Future published a research report on “Global Contact Center Analytics Market Research Report- Forecast 2023” – Market Analysis, Scope, Stake, Progress, Trends and Forecast to 2023.

Market Scenario:

Contact center analytics are mostly used to measure the performance of customer service representatives individually as well as in whole. The analytics are used to understand the overall approach of customer relationship management in a proper manner. They are generally used by the call centers to evaluate interactions and identify the gap so that proper corrections can be done. The call center analytics helps organizations to overcome everyday challenges.

The factors contributing to the growth of the Contact Center Analytics Market are increasing demand for improved customer experience management solutions, enables companies to gain crucial insights to enhance customer experience and proliferation of cloud computing. Furthermore, factors such as increasing demand for various analytical solutions and the growing compliance requirements are expected to boost the growth of the contact center analytics market over the forecast period, 2017-2023.

Also, over the next few years contact centers improving the multichannel and cross channel customer experience. The customers use various different methods such as emails, voice chat, and web chat among others.

Get Sample of Report @ https://www.marketresearchfuture.com/sample_request/3934

Geographically, North America accounted for the largest market share in the global contact center analytics market, whereas Asia-Pacific is expected to grow at a fast pace over the forecast period, 2017-2023.

The global customer experience management market is expected to reach approximately USD 1.5 billion by the end of 2023 with 16% CAGR during forecast period 2017-2023.

Segments

For the purpose of this study, Market Research Future has segmented the market of contact center market into component, deployment, organization size, application, end-users and region.

Component

Software
Solutions
Deployment

On-premises
On-demand
Organization Size

Small
Medium
Large
Application

Workforce Optimization
Risk Management
Customer Experience Management
Real-time Monitoring
Others
End-users

BFSI
Government
Retail
Healthcare
Manufacturing
IT & Telecommunications
Hospitality
Defense
Energy
Others
Region

North-America
Europe
Asia-Pacific
RoW
Key Players

The key players in the global contact center analytics market include Cisco Systems, Inc. (US), Verint Systems Inc. (US), Genpact Limited (Bermuda), Genesys (US), 8X8 Inc. (US), Mitel Networks Corporation (Canada), Oracle Corporation (US), SAP SE (Germany), NICE Ltd. (Israel), Five9, Inc. (US), Enghouse Interactive (US), Servion Global Solutions (India) and CallMiner (US) among others.

Regional Analysis

Regionally, North-America accounted for the largest market share, increased adoption of new technological solutions, regional growth of the customer experience management and increasing customer expectations, hub for industries with large operation base and customer contact centers and increasing adoption of of cloud-based analytics solutions across various industries.

Get complete Report @ https://www.marketresearchfuture.com/reports/contact-center-analytics-market-3934

Intended Audience

Manufacturers
Distributors
Research firms
Consultancy firms
Software Developers
Vendors
Semiconductor Manufacturers
End-user sectors
Technology Investors
TABLE OF CONTENTS

LIST OF TABLES

TABLE 1 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY COMPONENT

TABLE 2 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT

TABLE 3 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY APPLICATION

TABLE 4 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE

TABLE 5 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY END-USERS

TABLE 6 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY REGION

TABLE 7 NORTHAMERICA CONTACT CENTER ANALYTICS MARKET, BY COMPONENT

TABLE 8 NORTHAMERICA CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT

TABLE 9 NORTHAMERICA CONTACT CENTER ANALYTICS MARKET, BY APPLICATION

TABLE 10 NORTHAMERICA CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE

TABLE 11 NORTHAMERICA CONTACT CENTER ANALYTICS MARKET, BY END-USERS

TABLE 12 U.S CONTACT CENTER ANALYTICS MARKET, BY COMPONENT

TABLE 13 U.S. CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT

TABLE 14 U.S CONTACT CENTER ANALYTICS MARKET, BY APPLICATION

TABLE 15 U.S. CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE

TABLE 16 U.S. CONTACT CENTER ANALYTICS MARKET, BY END-USER

TABLE 17 CANADA CONTACT CENTER ANALYTICS MARKET, BY COMPONENT

TABLE 18 CANADA CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT

TABLE 19 CANADA CONTACT CENTER ANALYTICS MARKET, BY APPLICATION

TABLE 20 CANADA CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE

Continued…

About Us:

At Market Research Future (MRFR), we enable our customers to unravel the complexity of various industries through our Cooked Research Report (CRR), Half-Cooked Research Reports (HCRR), Raw Research Reports (3R), Continuous-Feed Research (CFR), and Market Research & Consulting Services.

Media Contact:

Akash Anand,

Market Research Future

Office No. 528, Amanora Chambers

Magarpatta Road, Hadapsar,

Pune - 411028

Maharashtra, India

+1 646 845 9312

Email: akash.anand@marketresearchfuture.com



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